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Policies and Procedures

Confidentiality & Privacy

Need-to-know information sharing, consent when appropriate, secure record storage, private communication spaces, cybersecurity training for all staff, and privacy rights for youth.

Trauma-Informed Care

Safety, predictability, empathy, and emotional regulation support.

Anti-Oppressive Practice

Respect, inclusion, cultural humility, advocacy, and equitable care.

Safety & Crisis Response

Supervision, de-escalation strategies, crisis planning, and clear communication.

Daily Routines

Structured expectations around hygiene, meals, chores, school, and recreation.

Youth Rights

Respect, dignity, safety, privacy, and meaningful participation.

Wellness & Health

Monthly naturopathic check-ins, hydration and nutrition support, physical activity, mobility routines, and sick-day guidance.

Accessibility

Barrier-free service, accommodations, inclusive communication formats, and AODA- aligned practices.

ACCESSIBILITY STATEMENT (AODA)

Family1st is committed to dignity, independence, inclusion, and barrier-free support for all individuals. We welcome assistive devices, service animals, and support persons. Alternative formats are available upon request. Staff receive ongoing AODA and accessibility training. Feedback is encouraged to help improve accessibility.

PRIVACY POLICY

Includes how information is collected, used, stored, and shared; youth privacy rights; data protection and cybersecurity measures; and contact information for privacy concerns.